The hotel is in Llangollen town centre, looking out over the River Dee. It mixes original character with modern comforts, including free Wi-Fi, free parking and a riverside garden. The Hand Hotel was fully refurbished in early 2010. The en suite rooms have TVs, radios, hairdryers and tea/coffee. Many have views of Llangollen or the River Dee. Some rooms have free Wi-Fi. A full English breakfast is available each morning. The hotel's original Georgian restaurant serves home-cooked food and looks out over the gardens and the river. There is also a special bar menu that changes regularly. The hotel offers entertainment, including popular live rock and roll on Saturdays and traditional jazz on the first Sundays of the month.